Questions

The things people ask before the first lot.

Once a price is locked it holds whether the market rises or falls. If the market rises Your figure holds If the market falls Your figure holds Each unit stays in its own lane, start to finish.
A lock cuts both ways
A jeweller's folding loupe lying open beside two pairs of fine steel tweezers.
Loupe and tweezers
Do I have to lock a price?
Yes. Closing is what sets the value the lot is insured for, and the container cannot be sent until there is one. It also means you know your number before you let go of the material.
What if the market moves after I lock?
Nothing happens to your figure. That is the entire point of the lock, and it cuts both ways — if the market runs up while your box is in transit, you still get what you locked.
How accurate does my weight have to be?
Close enough to be useful. Send less than you closed and you are paid the locked price on what arrives; send more and the excess settles at the market that day. Neither is a problem and neither carries a penalty.
I do not know the karat for certain.
Declare your best estimate. The assay on arrival is what governs, and you watch it happen. A wrong guess changes the settlement, not your standing.
Can I send a mixed lot?
Yes, and most lots are. Quote the grade that makes up the bulk of it. Everything is separated and weighed on camera before anything is agreed.
What does the video call involve?
We book it for when the lot lands. You watch the lot weighed and read on XRF, and nothing is agreed until you have seen it. It usually takes a few minutes.
Who pays for shipping?
We do, in both directions, including the return if you do not like the assay.
How does the lot actually get to you?
Once you close, we declare the value to our carriage insurer, who sends an insured container to your street address. Put the lot in it, seal it, and hand it to FedEx at a counter. There is nothing to print, nothing to attach and nothing to pay for.
What if the package goes missing?
From the first carrier scan it is our loss. Hand it over at a counter and keep the receipt — a package sitting unscanned in a drop box is not yet covered.
How fast is settlement?
Same day, once the assay is agreed on the call.
Do you buy from the public?
No. Roizin buys from the trade — jewellers, pawnbrokers, estate buyers and labs.
Can I just come in instead?
Yes, and if you are anywhere near midtown that is easier for both of us. Booth 57, 37 W 47th St, weekdays 10:30 to 17:30.

Get a quote Ask something else

You declare a grade when you close. The assay on arrival is what settles it, whether it reads higher or lower than you thought, and you watch it happen. You declare a grade It matches Settled on the grade you declared. It reads higher Settled on the assay. You watch it read. It reads lower Settled on the assay. You watch that too.
What the assay settles